The product/size I want is not showing

We do not show products on the site that are not currently available. Where a size is not currently available, it does not appear next to the product.

I need more information about a product

On each product page, you will find a description of the product, its relevant features, including fabric and care instructions. If a product has a size chart, you will find a link to it to the right of the main image.

Do you have a catalogue?

We don't currently produce a print catalogue. You can find all our products on the website, which is updated regularly as new products arrive.

Are all the items I can see on the site available to buy?

All of the items you see are available to buy. If a particular size is not available it will not appear on the product page.

How much does it cost?

Free Standard Delivery

This option is available to all UK orders and takes 3 - 5 working days to anywhere in the UK

Free Next Day Delivery

This option is available to UK orders with an item total of £50 or over. Normally it costs £2.99

*Orders placed before 5pm

**Orders are despatched and delivered from Monday to Friday

***Next Day Delivery is not available to certain postcodes including:

AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.

Free International Delivery

This option is available to orders over £50. Normally it costs £4.99

5 working days to the Republic of Ireland

7-10 working days to the rest of the World

How long will it take for my order to arrive?

Free Standard Delivery

This option is available to all UK orders and takes 3 - 5 working days to anywhere in the UK

Free Next Day Delivery

This option is available to UK orders with an item total of £50.00 or more. Normally it costs £2.99.***

*Orders placed before 5pm

**Orders are despatched and delivered from Monday to Friday

***Next Day Delivery is not available to certain postcodes including:

AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.

Free International Delivery

This option is available to orders over £50 or more. Normally it costs £4.99

5 working days to the Republic of Ireland

7-10 working days to the rest of the World

Which courier do you use?

UK deliveries: We use Royal Mail for standard UK service and DPD courier service to deliver next day within UK.

International deliveries: Most International parcels are despatched with Royal Mail. 

Can I have the goods delivered to someone else?

If you want to change the delivery address after you have created your account, you can do so either by going to my address book in my account section and add your new delivery address.  

Unfortunately we cannot change the delivery address after an order is placed.

Can you leave my delivery with a neighbour/in the garden?

Our free standard UK delivery is sent with Royal Mail and package will either be delivered through the letterbox depending on its size or left at a safe place.

The next day UK delivery through our courier will only be delivered to the designated address. If you are not in, they will leave a note for you to rearrange delivery.

International Standard Delivery Times & Costs

Free Delivery on orders over £50 or £4.99 for all the listed countries.

Most of the international orders are shipped with Royal Mail.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country - you may want to contact your local customs office before ordering for further information.

Most orders will be shipped with Royal Mail

There is an item missing in my order or you have sent me the wrong goods

If there is an item missing in your order or you have received the wrong goods, please contact support department on information@adams.co.uk and provide us with your order id and a list of products that were missing from the order or the details of the goods sent to you that were incorrect.

You must notify us within 48 hours of receiving the order that an item was missing. Otherwise we will assume that you have received all of the products that you ordered.

I want to return an item

If you would like to return an item please send it back to

Adams Kids, Access Storage # 3B7

372 Ealing Road, Alperton, Middlesex HA0 1BH

Please include details of the goods you are returning and any replacements you may want.

We recommend that parcels are returned with Royal mail using the free returns note included in the delivery.

I have worn my item. Can I still return it?

The item must be in its original packaging, with the relevant tags still in place and in a condition that would enable us to sell the item to someone else as new. In the case of shoes, this means they must not have been worn outside. In the case of underwear and swimwear, the item must not have been worn.

Can I return an item to one of your stores?

Unfortunately not. If you wish to return an item, please follow the process "I want to return an item".

Do I have to pay to return the item?

If you are returning an item using the free Royal mail returns note included in the delivery, then the cost of returning the item is our responsibility. 

You have refunded the wrong amount

When we calculate the amount to refund you, we take into account:

- Any vouchers or promotions in the original purchase

If you think we have incorrectly calculated the refund amount, please contact our billing department on information@adams.co.uk and provide us with your order id and details of what you think the refund should be.

How do I start shopping at adams kids

Welcome to adams kids! Shopping at adams kids is easy and simple. The following guidelines have been provided to help you shop online.

The top of the site contains the key areas of the site.  Click on any one of these sections to begin your shopping experience.  For example, click on girls.  You will be taken to girls main page and here you will see the main product categories and any offers available.  To view girls tops, simply click on tops.  You will then be taken to the product list page, which displays all girls tops.

The menu on the left hand side is designed to help guide you through your shopping experince at adams kids.  You can browse by offer, by season, by age, by price and so on.  Click on any one of these areas to narrow your search.  Click on a picture to go to the product detail page, where you can find further information about the product.  Select a size and then click on the 'add to basket' button to buy that item.  To go back to the previous page you were on, click on the 'back' button. Or you can continue to navigate the site by clicking on other sections.

To view your bag at any time whilst shopping at adams kids, simply click on the shopping bag link at the top right corner of your screen.

When was Adams relaunched

Adams Online was relaunched on a brand new platform in August 2010. The business is trading stronger than ever and we are offering new collections every month.

Can I change my order?

Unfortunately we are not able to make changes to the order after you have placed it. If you no longer wish to receive the goods please return them to us for a refund.

Can I cancel my order?

You can request that the order be cancelled and we will do our best to prevent the order being shipped. However it is not always possible to stop an order once it has been placed. If your order has been despatched, you will need to return the goods ( see "I want to return an item") .

What is your privacy policy?

We are committed to protecting your privacy, while providing you with the best service available. Our privacy policy sets out how we will deal with the information we receive about you and is subject to the conditions of use.

By using this site, you agree that you do not object to us contacting you for any of the reasons outlined here and that you do not consider this to be a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

On all our newsletters, there is an option to unsubscribe. Our customers can choose to no longer receive any marketing communication from us. Further information can be requested by writing to

Customer Services, Adams Kids, 2 Lord Hills Road, London W2 6PD

Email: information@adams.co.uk

What information do you collect and how do you obtain it?

We collect information from you when you register on our site and when you make a purchase from us (Personal Information). We use your Personal information to:

- Process your orders

- Contact you if there are any queries in relation to your orders

- For statistical purposes to improve this website and its services to you 

- To administer this website

- If you agree, to tell you about products or special offers that we think may be of interest to you.

In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time what pages were viewed, and the IP address of the visitor. We use this information to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.

Do you share my personal information?

We will not provide your Personal Information to any third party for mailing or marketing purposes. We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law.

What cards do you accept?

We accept the following Debit and Credit cards: Visa, Mastercard, Maestro and Solo.

You can also pay us using your Paypal account.

What currencies can I pay in?

At present we can only accept payments in £ sterling for orders shipped to UK and internationally. 

Is it safe to order online?

adams kids online is secure.

We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

My login details and or password dont work

If you have registered with Adams Childrenswear prior to 27th August 2010 you will need to create a new account.

If you have registered after 27th August and are having difficulty logging in. Click on "my account" at top of the page. This will take you to the login page, where you can enter your email address on "Forgotten your password" and click submit.  The system will automatically send you an email with details of resetting the password.

If you forgot which email address you had used or are having problems please email information@adams.co.uk

Other problems with the website

If you are having any other issues with the website, please contact customer services on information@adams.co.uk .

It is very helpful for us if you provide the following information:

- Your operating system (eg Windows XP, Mac OS 9.0)

-  Internet browser (Internet Explorer 6, Firefox 1.0.4)

-  The URL of the page you had the issue (e.g. http://adams.co.uk/shop/home.html)

-  When the problem occurred (date/time)

-  Any error message you saw (please copy and paste the message)