Please also refer to our terms and conditions.
- Questions about a product
- Questions about delivery
- How much does it cost?
- What is the last date I can order before Christmas?
- How long will it take for my order to arrive?
- Which courier do you use?
- Can I have the goods delivered to someone else?
- Can you leave my delivery with a neighbour/in the garden?
- International Standard Delivery Times and Costs
- I have received my order
- There is an item missing in my order or you have sent me the wrong goods
- I want to return / exchange an item
- I have worn my item. Can I still return it?
- Can I return an item to one of your stores?
- Do I have to pay to return the item?
- You have refunded the wrong amount
- Why have you not refunded the delivery charge?
- Questions about shopping at adams kids
- I have just placed my order
- Questions about payment
- I am having problems using the site
The product/size I want is not showing
We do not show products on the site that are not currently available. Where a size is not currently available, it does not appear next to the product.
I need more information about a product
On each product page, you will find a description of the product, its relevant features, including fabric and care instructions. If a product has a size chart, you will find a link to it to the right of the main image.
Do you have a catalogue?
We don't currently produce a print catalogue. You can find all our products on the website, which is updated regularly as new products arrive.
Are all the items I can see on the site available to buy?
All of the items you see are available to buy. If a particular size is not available it will not appear on the product page.
How much does it cost?
Free Standard Delivery
This option with Royal Mail is available to all UK and takes 3 - 5 working days to anywhere in the UK.
Free Next Day Delivery
This option with DPD courier is available to UK orders with an item total of £35 or over. Normally it costs £4.99
*Orders placed before 5pm
**Orders are despatched and delivered from Monday to Friday
***Next Day Delivery is not available to certain postcodes including:
AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.
Although we aim to get orders dispatched the same day, during busy periods and in unforseen circumstances there may be slight delays in recieveing your parcels and we may not be able to meet our next day delivery aim. This is very rare and we apologise if you have been affected by it.
Free International Delivery
Tracked express delivery with Royal Mail is free free for orders above £35. Normally costs £4.99
5 working days to the Republic of Ireland
7-14 working days to the rest of the World
What is the last date I can order before Christmas?
|20/12/2013 15:00||23/12/2013 17:00|
International customers we do not guarantee delivery before Christmas on orders made during the week commencing 16/12/13
How long will it take for my order to arrive?
Free International Delivery
Tracked express delivery with Royal Mail is free for orders above £35. Normally costs £4.99
5 working days to the Republic of Ireland
7-14 working days to the rest of the World
Which courier do you use?
UK deliveries: We use Royal Mail for standard UK service and DPD courier service to deliver next day within UK.
International deliveries: Most International parcels are despatched with Royal Mail.
Can I have the goods delivered to someone else?
If you want to change the delivery address after you have created your account, you can do so either by going to my address book in my account section and add your new delivery address.
Unfortunately we cannot change the delivery address after an order is placed.
Can you leave my delivery with a neighbour/in the garden?
Our free standard UK delivery is sent with Royal Mail and package will either be delivered through the letterbox depending on its size or left at a safe place.
The next day UK delivery through our courier will only be delivered to the designated address. If you are not in, they will leave a note for you to rearrange delivery.
International Standard Delivery Times and Costs
FREE TRACKED DELIVERY FOR ORDERS OVER £35. Normal Price: £4.99
|Country||Standard delivery times in working days (Mon - Fri)|
|Aland Islands||Within 10|
|American Samoa||Within 8|
|Antigua and Barbuda||Within 10|
|Bolivia, Plurinational State of||Within 10|
|Bosnia and Herzegovina||Within 7|
|Bouvet Island||Within 10|
|British Indian Ocean Territory||Within 10|
|Brunei Darussalam||Within 10|
|Burkina Faso||Within 10|
|Cape Verde||Within 11|
|Cayman Islands||Within 11|
|Central African Republic||Within 10|
|Christmas Island||Within 10|
|Cocos (Keeling) Islands||Within 10|
|Congo, the Republic of||Within 10|
|Congo, the Democratic Republic of the||Within 10|
|Cook Islands||Within 8|
|Costa Rica||Within 10|
|Cote d'Ivoire||Within 10|
|Czech Republic||Within 7|
|Dominican Republic||Within 10|
|El Salvador||Within 7|
|Equatorial Guinea||Within 10|
|Falkland Islands (Malvinas)||Within 7|
|Faroe Islands||Within 7|
|French Guiana||Within 8|
|French Polynesia||Within 8|
|French Southern Territories||Within 10|
|Guinea – Bissau||Within 10|
|Heard Island and McDonald Islands||Within 10|
|Holy See (Vatican City State)||Within 10|
|Hong Kong||Within 11|
|Iran, Islamic Republic of||Within 9|
|Korea, Republic of||Within 11|
|Lao People's Democratic Republic||Within 10|
|Libyan Arab Jamahiriya||Within 10|
|Macedonia, the former Yugoslav Republic of||Within 9|
|Marshall Islands||Within 12|
|Micronesia, Federated States of||Within 10|
|Moldova Republic of||Within 9|
|Netherlands Antilles||Within 7|
|New Caledonia||Within 8|
|New Zealand||Within 11|
|Norfolk Island||Within 10|
|Northern Mariana Islands||Within 10|
|Papua New Guinea||Within 8|
|Puerto Rico||Within 10|
|Russia Federation||Within 9|
|Saint Barthélemy||Within 10|
|Saint Helena, Ascension and Tristan da Cunha||Within 10|
|Saint Kitts and Nevis||Within 10|
|Saint Lucia||Within 10|
|Saint Martin (French part)||Within 10|
|Saint Pierre and Miquelon||Within 8|
|Saint Vincent and the Grenadines||Within 10|
|San Marino||Within 6|
|Sao Tome and Principe||Within 10|
|Saudi Arabia||Within 9|
|Sierra Leone||Within 10|
|Solomon Islands||Within 8|
|South Africa||Within 11|
|South Georgia and the South Sandwich Islands||Within 10|
|Sri Lanka||Within 11|
|Svalbard and Jan Mayen||Within 10|
|Syrian Arab Republic||Within 8|
|Tanzania, United Republic of||Within 10|
|Trinidad and Tobago||Within 11|
|Turks and Caicos Islands||Within 11|
|United Arab Emirates||Within 9|
|United States||Within 8|
|United States Minor Outlying Islands||Within 10|
|Venezuela, Bolivarian Republic of||Within 10|
|Virgin Islands, British||Within 10|
|Virgin Islands,U.S.||Within 10|
|Wallis and Futuna||Within 10|
|Western Sahara||Within 10|
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country - you may want to contact your local customs office before ordering for further information.
Most orders will be shipped with Royal Mail
There is an item missing in my order or you have sent me the wrong goods
If there is an item missing in your order or you have received the wrong goods, please contact support department on firstname.lastname@example.org and provide us with your order id and a list of products that were missing from the order or the details of the goods sent to you that were incorrect.
You must notify us within 48 hours of receiving the order that an item was missing. Otherwise we will assume that you have received all of the products that you ordered.
I want to return / exchange an item
If you would like to return an item please send it back to the address given below within 30 days from date of receipt.
Adams Kids, Big Yellow, Unit P11
399 Uxbridge Road, Ealing, London UB1 3EW
Please include details of the goods you are returning and any replacements you may want. We will not charge you any postage for exchanging an item.
Christmas Returns Policy
Adams offers a special Christmas Returns Policy. If for any reason you are not satisfied with any item bought as Christmas Gifts from the website after the 1st of December 2013, you may return them to us up until the 31st of January 2014 for an exchange or refund provided that the item is returned to us in its original condition. Please ensure to quote your order number on all correspondence.
Please note, when returning an item for a refund/exchange we are unable to reimburse the return postage charge.
I have worn my item. Can I still return it?
The item must be in its original packaging, with the relevant tags still in place and in a condition that would enable us to sell the item to someone else as new. In the case of shoes, this means they must not have been worn outside. In the case of underwear and swimwear, the item must not have been worn.
Can I return an item to one of your stores?
Unfortunately not. If you wish to return an item, please follow the process "I want to return an item".
Do I have to pay to return the item?
If you are returning an item because it is faulty or we have sent you the wrong item then the cost of returning the item is our responsibility. We will refund the cost of postage.
If you change your mind after purchasing an item, the cost of return postage will be payable by you.
You have refunded the wrong amounth3>
When we calculate the amount to refund you, we take into account:
- Any vouchers or promotions in the original purchase
If you think we have incorrectly calculated the refund amount, please contact our billing department on email@example.com and provide us with your order id and details of what you think the refund should be.
Why have you not refunded the delivery charge?
We only refund the delivery charge (P&P charge you originally paid to have the order delivered to you) if:
- You have returned an item which is faulty
How do I start shopping at adams kids
Welcome to adams kids! Shopping at adams kids is easy and simple. The following guidelines have been provided to help you shop online.
The top of the site contains the key areas of the site. Click on any one of these sections to begin your shopping experience. For example, click on girls. You will be taken to girls main page and here you will see the main product categories and any offers available. To view girls tops, simply click on tops. You will then be taken to the product list page, which displays all girls tops.
The menu on the left hand side is designed to help guide you through your shopping experince at adams kids. You can browse by offer, by season, by age, by price and so on. Click on any one of these areas to narrow your search. Click on a picture to go to the product detail page, where you can find further information about the product. Select a size and then click on the 'add to basket' button to buy that item. To go back to the previous page you were on, click on the 'back' button. Or you can continue to navigate the site by clicking on other sections.
To view your bag at any time whilst shopping at adams kids, simply click on the shopping bag link at the top right corner of your screen.
When was Adams relaunched
Adams Online was relaunched on a brand new platform in August 2010. The business is trading stronger than ever and we are offering new collections every month.
Can I change my order?
Unfortunately we are not able to make changes to the order after you have placed it. If you no longer wish to receive the goods please return them to us for a refund.
Can I cancel my order?
You can request that the order be cancelled and we will do our best to prevent the order being shipped. However it is not always possible to stop an order once it has been placed. If your order has been despatched, you will need to return the goods ( see "I want to return an item") .
By using this site, you agree that you do not object to us contacting you for any of the reasons outlined in our help section and that you do not consider this to be a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
On all our newsletters, there is an option to unsubscribe. Our customers can choose to no longer receive any marketing communication from us. Further information can be requested by writing to
Customer Services, Adams Kids, 2 Lord Hills Road, London W2 6PD
What information do you collect and how do you obtain it?
We collect information from you when you register on our site and when you make a purchase from us (Personal Information). We use your Personal information to:
- Process your orders
- Contact you if there are any queries in relation to your orders
- For statistical purposes to improve this website and its services to you
- To administer this website
- If you agree, to tell you about products or special offers that we think may be of interest to you.
In almost all cases, when you go to a web site, web servers log your interaction with the site in something called a log file. Standard log files like ours contain basic information like what time what pages were viewed, and the IP address of the visitor. We use this information to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. We make no effort to identify IP addresses with individual users.
What cards do you accept?
We accept the following Debit and Credit cards: Visa, Mastercard, Maestro and Solo.
You can also pay us using your Paypal account.
What currencies can I pay in?
At present we can only accept payments in £ sterling for orders shipped to UK and internationally.
Is it safe to order online?
adams kids online is secure.
We realise how important it is to securely store any information that you provide, so we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
Can I purchase a gift voucher. Can it be used to buy goods online?
In November 2012, we have introduced the facility for customers to buy Gift vouchers online. When you purchase a gift voucher from us online, we will send you an email with a gift voucher which can be forwarded to whomever you wish to gift to.
Gift vouchers are valid for a year and can be used to purchase any product from the site.
My login details and or password dont work
If you are having difficulty logging in. Click on "my account" at top of the page. This will take you to the login page, where you can enter your email address on "Forgotten your password" and click submit. The system will automatically send you an email with details of resetting the password.
If you forgot which email address you had used or are having problems please email firstname.lastname@example.org
Other problems with the website
If you are experiencing problems while trying to place an order we recommend you try using a different browser like a newer version of some of the most popular ones listed below:
These internet browsers can be downloaded for free.
If you are having any other issues with the website, please contact customer services on email@example.com