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I want to return an item

If you would like to return an item, for whatever reason, within 28 days of receipt, simply go to return an item in my account section (you will need to be logged in). In the relevant order box, click on the link "Return goods". In the comments box fill out the details of the goods you are returning and what replacements you would like.

If you cannot see the link it will mean that the returns period of 28 days has expired. Unfortunately we cannot accept a return more than 28 days after you have received the item unless the item is faulty. If your item is faulty and more than 28 days have passed, please contact us via the support department on the contact us page.

Once you have submitted the form, click on the print button to print the returns label, fold it along the dotted lines and insert it into the document wallet on the front of your original packaging so that the adams address can clearly be seen. Reseal the document wallet using tape. If you don't have the document wallet any longer, just stick a piece of clear plastic over the returns label, so that the adams address can clearly be seen and the returns label can be easily removed when it arrives.

You may send the parcel back to us by Royal Mail or any courier of your choice. However please note that it is your responsibility to make sure it reaches us. We suggest that you send it by some form of insured delivery to cover the cost if it gets lost in transit.